We want our client to be confident when placing an order with New Wall Inc. Although the fastest and most efficient way to order our wallcoverings is through our secure website, we will accept orders via e-mail, telephone or fax.
All payment must be made in full at the time of ordering.
When ordering online, we accept the following payment options: Visa, Master Card, and Paypal. If you need to call or fax your order to New Wall Inc., your payment options will be Visa, MasterCard, or American Express.
Fraud checks may be conducted on our orders. This involves checking the details provided during the order process, including a verification of the billing and/or shipping address. When required, your details may be passed to a 3rd party fraud checking company, which may require that we request additional information from you in order to complete the order process. We will always try to complete this process as quickly as possible, as to not delay the shipment of your order.
An order confirmation will automatically be e-mailed to the e-mail address that you have provided during the check-out process. The e-mail with the subject line: “Order Confirmation from New Wall”, will contain your order number and receipt. Kindly review the document and advise us immediately for any spelling or numerical errors so we can quickly make the necessary changes.
If you do not receive an order confirmation in your inbox within 24hrs, kindly check your spam. If the confirmation is not there, you can easily access your receipt and print the payment confirmation by going to My Account. Or email customer service at [email protected]wwall.com.
All orders placed by Canadian residences will be charged all applicable federal and provincial sales taxes during the check out process. No sales tax will be applied to USA or International orders. Customs, brokerage and applicable taxes will be the responsibility of this customer. You may be required to pay these funds to UPS or the designated carrier at the time of delivery. New Wall Inc. will endeavour to provide you with this information, when possible, during the ordering process.