At NewWall we strive for excellence in design, quality and above all, service. From international hotels and restaurants to elegant powder rooms and residential accent walls, our wallpaper brands are the choice for the most discerning interior designers and architects worldwide.
NewWall is on the lookout for fresh talent at the Client Service Representative level to join our team at our downtown Toronto headquarters.
The Client Service Representative’s (C.S.R.’s) job responsibility will include working together with our sales representatives, and with our showroom employees as part of the team to help turn any inquiry into an order, then managing these orders until final shipment. This is provided by maintaining a seamless flow of communication to the clients and sales force on orders and communication of client requests. This candidate should have proven ability to multi-task and work in a fast-paced environment. They should also be detail-oriented and possess strong organizational skills.
Process and update all orders and reserves. Then pro-actively run reports and utilize these reports to maintain updates on orders and reserves in real time.
Manage all stock checks and reserves with vendors.
Provide timely follow-up on stock checks and reserves to Sales Associates and clients.
Have full knowledge of the company system (Quick Books) along with understanding the administrative functionalities of all lines represented.
Possess clear and informative communication to Sales Associates and clients through phone calls, emails and face to face contact.
Return phone calls and emails in real-time and no later than a few hours.
Provide necessary sales leads to the Sales Associates in a timely manner.
Communicate to the client and Sales Associates all details needed to ship an order in a timely fashion.
Take responsibility and proactively manage any client needs on their reserves or orders. When speaking or emailing a client, they should know that you have full knowledge of their order / reserve and be confident that you will manage the resolution of any issues.
Perform additional duties as assigned.
What You’ll Need
Education & Experience
High School Diploma or equivalent
Minimum of 2 years relevant work experience
Experience in a corporate setting is preferred
Knowledge or experience working with luxury goods
Skills & Abilities
Proficiency with Microsoft Word, Excel and Outlook is imperative
Excellent communication skills in both verbal and written
Excellent time management, interpersonal and organizational skills
Must be detail-oriented and a team-player
Ability to use critical thinking and analytical skills for approaching problems and making decisions
Ability to thrive in a multi-tasking environment with flexibility and resilience
Able to thrive under pressure and deliver on tight deadlines
Able to work well within a team and independently
Competitive Salary; commensurate with experience
If you’re interested in working with premium product in the inspiring interiors industry, we would love to hear from you.
Send your resume to [email protected] with the subject line: “CSR Hire”.
NewWall’s headquarters are located in downtown Toronto
We offer hundreds of unique wallcovering designs from leading global artists and designers.
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